Thousands of Roblox users buy virtual items on the platform each day. Many users wonder what happens when they make a purchase accidentally. Is there a way to get a refund in Roblox?
Yes, you can get a refund in Robox if an unauthorized purchase is made with your credit or debit card and PayPal account.
There are some ‘ifs and buts’ regarding the refund procedure. Fret not; in this post, we will answer the questions if you can get a refund in Roblox with a step-by-step guide on how to proceed.
Can you Refund Robux in Roblox?
Answer in Nutshell: No, and yes. You cannot refund Robux in Roblox for all items. Users can get a refund for the defective items only. For unauthorized purchases, a dispute can be processed to get back the refund.
If you cannot get a refund for a product you bought using your money, it will be considered unethical, basically a scam. But, Roblox sells digital or virtual items and offers users to try them before they can buy them using Robux.
That’s why, even if Roblox doesn’t offer a refund of items for the Robux spent by the users, it’s not unethical. As per Roblox’s refund policy, users get unlimited attempts to try the virtual item they wish to buy with the ‘Try On’ feature.
1st Scenario for refund –
Refunds are possible in some scenarios. According to Roblox, if a virtual item is found to be defective or not working as intended, the user can apply for a refund. In the next part of this post, we will discuss the entire procedure for applying for a refund.
2nd Scenario for refund –
You can also dispute unauthorized charges. You can dispute that transaction if you are sure the payment to Roblox has been made through your credit/debit card or PayPal account. In that case, you will be getting a refund of the amount for the money spent on that transaction.
How to Refund Robux in Roblox?
1. Refund for unauthorized purchase
Step 1: To get the refund on time for an unauthorized transaction, you must contact the Roblox support team for a faster and hassle-free refund procedure.
As per Roblox, you will be required to contact the support team based on what your charge says –
- If the charge says “Xsolla*Roblox”, contact Xsolla’s Customer Support.
- If the charge says “Roblox” only, contact Roblox’s Customer Support.
Step 2: Find and select the ‘Refund my digital purchase’ option on the support websites. You must log in with your Roblox account details or create a new account when proceeding with Xsolla’s site.
Step 3: Before you proceed make sure you have the following details to submit. The better details and evidence you provide, the better the chances of a refund.
- List of the charges by date and amount
- Billing Name
- Last four digits of the Credit/Debit Card used
- PayPal account email address
- Google Play purchase numbers (GPA.###)
- Roblox username
- Any attachments must be in .jpg or .png format to be viewed
Step 4: Provide all the required details and keep an eye on your email address.
If the transaction was processed through any other platform like iTunes, Xbox, PlayStation, PC, Amazon, or Meta Quest, you must apply for a refund through their refund portal. Roblox won’t be able to help you.
Attaching the link for all third-party refund portals –
- Apple/iTunes Refund
- Microsoft (PC or Xbox) Refund
- PlayStation Refund
- Amazon Refund
- Meta Quest Refund
If the refund is processed the amount will be transferred back to the payment method used and the Robux amount will be deducted from the Roblox account.
2. Refund for defective or deleted items
Well, it’s very unlikely that a virtual item in Roblox will be defective when used. In most cases, an outdated app or a bug is the primary cause of the issue. That’s why before you apply for the refund, ask other players on forums if they face the same issue.
If the item you bought has been deleted by the creator or Roblox for violating community guidelines, you might get a refund.
If you have made up your mind and are ready to proceed, follow the steps guide below –
Step 1: Visit the Roblox’s support page
Step 2: Log in with your Roblox account and submit all the contact information asked on the page.
Step 3: Select the device you currently use to play Roblox and then select the ‘Purchases Using Robux’ option.
Step 4: Finally, in the given space you will have to provide the details. Describe exactly how the item you purchased is defective.
Step 5: Wait for the support team to ping you back. They might ask you to provide screenshots or image evidence.
If the team finds an issue with the product you bought, you will surely get a refund. But, again, that’s very unlikely.
And that’s all, ladies and gents.
Hope this guide helps you in getting the refund you deserve.