Fix: Roblox ‘An Error Occurred During this Purchase’

In our previous article, we discussed the best value-for-money option to buy Robux. Roblox players can buy Robux in several ways – Roblox gift card, Roblox premium and directly through the website. 

However, some users report an error – ‘An Error Occurred During this Purchase’ – while trying to buy Robux using the payment method directly from the website. 

If you have had the same issue while making payments, you have reached the right web page. In this post, we will be discussing the workaround and methods to fix this issue.

Why does Roblox say “An Error Occurred During this Purchase. Please try again later.”

Answer in nutshell: Roblox says, ‘An error occurred during this purchase’ because the user’s account is unverified, the payment method is unverified, Roblox servers are not responding, or the account is not in good standing.

1. Unverified account

If the account created is not verified, you will see issues when purchasing Robux with the same account. 

2. Unverified payment details

It is also possible that the payment method you are trying to use for purchasing Robux doesn’t exist. You might have added the wrong payment credentials.

3. Issues with Roblox servers

If you have verified your account and payment method and are still facing the same issue, it is possible that the Roblox servers are down and not working as intended. And this might have caused issues in purchasing Robux.

4. Issues with account standing

If the account used for purchasing Robux is relatively new, you might experience problems completing the procedure. It is also possible that Roblox’s security system has flagged the account for suspicious activity.

How to Fix: Roblox “An Error Occurred During this Purchase”

1. Verify email & phone number

If you have been experiencing issue with purchasing Robux and getting ‘An Error Occurred During this Purchase’ error. The first thing you must try is to verify your account by verifying the email address and phone number.

Follow the steps below –

  • Step 1: Open your Roblox app
  • Step 2: Go to menu and select Settings
  • Step 3: Now, select the Account Info tab
  • Step 4: Select the Add Email button and enter a working email address. After that an email will be sent to the same email inbox. Follow the instructions to verify your email address.
  • Step 5: Similarly, select the Add phone number button and enter your phone number. Follow the instructions for verification.

2. Verify payment method

Check whether the saved payment method on your Roblox account has the correct credentials. If you use a PayPal account or debit card, ensure you have enough balance to cover the purchase.

Follow the steps below –

  • Step 1: Open your Roblox app
  • Step 2: Go to menu and select Settings
  • Step 3: Now, select the Payment Methods tab
  • Step 4: There you can use the delete icon (trash icon) to delete the saved payment method and add the new one.

3. Try on desktop

There could be issues specific to Roblox app on your mobile device. That’s why we will suggest you try making the payments on Roblox’s web version

To access Roblox’s desktop version follow the steps below –

  • Step 1: On your PC, open a web browser.
  • Step 2: On the web browser go to
  • Step 3: Log in with your account
  • Step 4: Try making the payments

4. Check Roblox service status

If none of the methods work, you should check the service status of Roblox. If the servers are down, you might face issues accessing any of its services, including the online payment purchases for Robux.

Check the service status of Roblox on this portal and save your time by not trying to make purchases.

5. Try again later

Even if the portal shows no issues with the Roblox services, you might still have problems. If nothing works for you, we suggest you skip making any purchases.

Try again later, after 24 hours. If there is an urgency, you can check the workaround method in the next step.

6. Redeem a Roblox card

If you cannot use saved payment methods on your Roblox account, you can purchase a Roblox card and redeem it to buy Robux. If you are new to the world of Roblox, make sure you can follow our guide to redeem Robux on PC/Mobile.

You will be glad to know you get extra Robux when you redeem a Roblox card for Robux. For instance, you get 2200 Robux with the USD 25 Roblox card and only around 2125 Robux when bought directly from Roblox website.

And that’s all.

We have discussed almost all possible ways to fix Roblox ‘An Error Occurred During this Purchase’ issue.

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